Procedure for Complaints

We welcome your views on the service we provide and would encourage you to pop comments (and praise!) in to the suggestions box in Wooburn Green.

Other ways to leave your complaint:

There are several ways to get in touch with us.

  • Pop your complaint into our comments (and praise!) box in Wooburn Green.
  • We have patient complaint form available at reception (or you can download them here HERE)
  • You can write your own letter, addressed to the Practice Manager.
  • We also have a secure online form which you can use to leave your complaint. However, please be aware that this online form is NOT for contacting the doctors for clinical reasons, ordering prescriptions, etc.

If you feel that you cannot raise your complaint with us, you can contact the Patient Experience Service. They will listen to you and work with you to try and find a solution. Their number is 0800 3285640. 

You can also email feedback.chilternccg@nhs.net. You can click HERE to view their patient leaflet, which also details how to complain about other NHS services including hospitals, urgent care, ambulance services and NHS 111.

Please note that we fully support the NHS Zero Tolerance policy and as such, aggression, bullying and threatening behaviour will not be tolerated. Please click HERE to be taken to our Zero Tolerance information page.

 

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